Privacy Policy

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 Dr Phuong Prowse and her staff take your privacy very seriously.

Dr Phuong Prowse and her staff will only ask for personal information when we need it to provide a service to you. We collect it by fair and lawful means, with your knowledge and consent. We also let you know why we’re collecting it and how it will be used.

This privacy policy (“Policy”) describes the personal data collected or generated (processed) when you use the drphuongprowse.com (the “Site”). This Policy describes the types of personal data collected when you use our Site and how your personal data is used, shared and protected.

What personal data we collect and why we collect it

We ask you for certain personal data to provide you with the products or services that you request. For example, when you book a session, contact our reception team via email or phone, or request to receive communications.

Personal data that we may collect may include:

- Contact details including name, email, mobile telephone number and billing address

- Referral information

- Personal details including date of birth

- Payment or credit card information

- Personal preferences including marketing and cookie preferences

We use the personal data we collect from you in the following ways:

To Provide the Services You Request:

In using Dr Phuong Prowse website, we will use your data to provide the product or service you have selected. We will use your information to communicate with you, help resolve a problem or question for you.

To Communicate Information about our Products and Services:

If you are an existing client of Dr Phuong Prowse, we may use the email address provided to send you communications about our products or services. If you wish opted-out of receiving communication of products and services, you can send an email to us admin@drphuongprowse.com  

To Operate our Business

Dr Phuong Prowse or her staff may use the data you provide, to operate Prowse Psychology Services. For example, when you make a purchase, we may use that information for accounting, auditing, and other internal functions.

To Protect Our or Others’ Rights, Property or Safety

We may also use data about how you use our Site to prevent or detect fraud, abuse, illegal uses and violations of our Terms of Use and to comply with court orders, governmental request or applicable law.

For General Research and Improvement

Dr Prowse can use data about how you use the Site to understand customer behaviour or preferences. This would allow Dr Phuong Prowse to better understand the best way to organize and present information for your better use.

Website Analytics

To improve your experience on our site, we may use ‘cookies’. Cookies are an industry standard and most major web sites use them. A cookie is a small text file that our site may place on your computer as a tool to remember your preferences. You may refuse the use of cookies by selecting the appropriate settings on your browser, however, please note that if you do this you may not be able to use the full functionality of this website.

Please note that Dr Phuong Prowse website uses Google Analytics, a service which transmits website traffic data to Google servers in the United States. Google Analytics does not identify individual users or associate your IP address with any other data held by Google. We use reports provided by Google Analytics to help us understand website traffic and webpage usage. By using this website, you consent to the processing of data about you by Google in the manner described in Google’s Privacy Policy– external site and for the purposes set out above. You can opt out of Google Analytics if you disable or refuse the cookie, disable JavaScript, or use the opt-out service provided by Google– external site.

How long we retain your data

Dr Phuong Prowse only retains collected information for as long as necessary to provide you with your requested service. What data we store, we’ll protect within commercially acceptable means to prevent loss and theft, as well as unauthorised access, disclosure, copying, use or modification.

Personal Information

Dr Phuong Prowse website may contain other links to external sites that are not operated by us. Please be aware that we have no control over the content & practices of these sites and cannot accept responsibility or liability for their respective privacy policies. When you go to other websites from here, we advise you to be aware and read their privacy policy.

Please note that Dr Phuong Prowse does not share any personally identifying information publicly or with third parties, except when required to by law.

Consent

At any point, you are free to refuse our request for your personal information, with the understanding that we may be unable to provide you with some of your required services.

Your continued use of our website will be regarded as acceptance of our practices around privacy & personal information. If you have any questions about how we handle user data & personal information, feel free to contact us.

This policy is effective as of 1st August 2021.